Maximizer Customer Relationship Management - Enterprise Edition
Today’s demanding medium to large-sized businesses are challenged with competing in a fierce market against large enterprise counterparts. Having more sophisticated processes and automation is critical in fostering team collaboration and efficiency and creating the kind of customer loyalty you need to continue to grow your business.
If your team needs access to CRM information from anywhere, and you need to monitor all the critical activities in your business in real-time – with a low total cost of ownership that fits in your budget – Maximizer CRM Enterprise Edition is for you.
In addition to all the full-featured CRM capabilities in Group Edition, Maximizer CRM Enterprise Edition gives your staff access to both Windows desktop and web access; plus options for BlackBerry, Windows Mobile or Palm mobile CRM access. Also powered by Microsoft SQL Server for enterprise-class database management, security, and reporting, Enterprise Edition includes a Lite Edition of Workflow Automation powered by KnowledgeSync, enabling you to automate customer-facing processes and monitor critical activities in your business – before it’s too late.
Maximizer CRM Enterprise Edition features:
Account & Contact Management: including time management, task management, email management, communications & Office integration, Outlook & Exchange synchronisation(i) document management, and accounting integration(iv) (to QuickBooks® and Dynamics GP®).
Sales: including sales force automation, opportunity management, lead management, sales forecasting, sales coaching(v), territory management, quote management, partner relationship management(iv)
Marketing: including marketing automation, email marketing.
Customer Service & Support: including case management, customer self-service (vii), Knowledge Baseviii, and computer telephony integration (CTI).
Business intelligence: including reports, dashboards, & custom reporting(iv).
Workflow Automation(x): add-ons available for process automation, business activity monitoring.
Customisation & integration(x): capabilities to easily make CRM work for your unique business processes.
Maximizer CRM Enterprise Edition provides true real-time collaboration and business intelligence for the most demanding of growing, medium-sized businesses.
i. Contact your account manager for pricing on access options.
ii. Radius90 is an add-on product with additional license fees.
iii. Outlook synchronisation is available with Group Edition; Exchange synchronisation requires MaxSync add-on product with additional fees.
iv. Accounting Link with QuickBooks and Dynamics GP are add-on products with additional license fees.
v. CanDoGo is an add-on service with additional fees. Partner Relationship Management requires add-on Partner Web Access licenses.
vi. Customer self-service requires add-on Customer Web Access licenses.
vii. Knowledge Base is an add-on module for Professional Edition (this module included with Enterprise Edition).
viii. Custom reporting provided through add-on licenses of Crystal Reports or Radius90.
ix. Workflow Automation powered by KnowledgeSync is an add-on product with additional license fees. Customisation & integration requires
x. Customisation Suite, which is an add-on product with additional license fees.