Your customers today have greater expectations than ever for rapid response. People in your organisation – field sales and service staff, mobile professionals and executives need the right information at all times to respond to these demands. Mobile devices, including BlackBerry®, Windows Mobile® and other popular smartphones, have become critical tools to compete effectively. Mobile devices, including BlackBerry®, Windows Mobile®, iPhone®, Palm® and other popular smartphones, have become critical tools to compete effectively. Now, with Maximizer Mobile CRM including CRM for BlackBerry, CRM for Windows Mobile and CRM for iPhone®, you can go beyond reading and reacting to email – and be proactive about managing your customers and winning more deals. Your laptop or Internet connection is not always available when you need to look-up the latest status of an account's last service call, review the latest proposal, or check notes for the last phone call with a prospect. Don't let this hinder your mobile staff from succeeding in the field. Equipping your staff with mobile CRM software gives you the edge over your competitors with access to accounts, sales deals, service cases, and schedules while on the road. No more waiting for a laptop to boot up, or fumbling through account notes before an important sales call. Get your staff using Mobile CRM today to:

Mobile CRM for BlackBerry View Demo of Mobile CRM

• Get the edge on your competitors to win more deals
• Reduce staff downtime and increase field productivity with access to customer information at all times
• Increase customer face time by reducing time spent on administration in the office.
• Build customer intimacy by reviewing up-to-date customer details before a meeting
• One-click access to maps and directions from customer records
• Improve sales forecast accuracy through real-time updates from the field
• Increase CRM data accuracy: an easy-to-use interface on a familiar mobile device increases the likelihood that sales reps will update customer information

BlackBerry and Windows Mobile

Mobilise your sales force by adding your Maximizer CRM records directly onto the latest BlackBerry® and Windows Mobile® smartphones with MaxMobilei. Empower field sales and service staff to update notes, look-up accounts and leads, access the latest customer service cases, and update their sales forecast -- all while they're on the road - with real-time synchronization back to the Maximizer CRM database in the office.

• Install MaxMobile on the latest BlackBerry devices including the Bold™ and Storm™ ii
• Deploy MaxMobile wirelessly on BlackBerry devices via email push to staffii
• Upload your contacts and leads (including custom fields), appointments, tasks, notes, sales opportunities and service cases onto your smartphone by synchronizing with your Maximizer CRM database
• Access and update customer records on-the-fly, with automatic or manual synchronization with your Maximizer CRM database
• Create new contacts, opportunities and cases in MaxMobile from BlackBerry emailsii, address book entries and phone records
• Log incoming and outbound calls to and from your smartphone to client records
• Access records in your corporate CRM database that have not been synchronized and stored on your smartphone with Maximizer CRM Wireless Web Accessiii, for real-time access through your smartphone's web browser
• Gain immediate insight into your business and team performance at a glance, with Mobile Dashboards and reports, accessed through your smartphone's web browser.ii
• One-click access to maps and directions from customer records
• Increase your BlackBerry's data capacity with Secure Digital (SD) card storage
• Access the online document library to send brochures, quotes and other documents to customers and prospects on-the-fly from your smartphone
• Supports wirelessiv or wired (USB) synchronization.

iPhone, HTC, Google Android, Nokia

Mobile CRM for real-time access for virtually any web browser-enabled smartphone including iPhone, Google Android and Nokia smartphones.

Using virtually any web-enabled smartphone, Maximizer CRM Wireless Web Accessiii allows you to view and update critical customer information in your Maximizer CRM database in real-time, through your smartphone's wireless web browser. Expand the capabilities of your iPhone, Google Android, Nokia or other devices with Mobile CRM and turn yours into a valuable busininess tool when you're on the road.

• Real-time access and updates to your Maximizer CRM contacts, tasks, calendar, sales opportunities and customer service cases on-the-fly from your mobile smartphone's wireless web browser
• Monitor key business KPIs in real-time from any location with Mobile Dashboards and take immediate action.
• One-click access to maps and directions from customer records
• No synchronization, local data or extra software to install on your device
• Maximizer CRM Wireless Web Access is included when you purchase either Web Access or MaxMobile

 

Whether working from home, in a remote office, or on the road, the anytime- anywhere design of Maximizer CRM delivers reliable customer and prospect insight when and where it’s most needed. Maximise productivity: choose from a Windows desktop using remote synchronisation, or Web Access to get sales and customer information where and when you need it.

MaxExchange, the conduit for remote access to all data within Maximizer CRM, brings remote office team members into the fold for real-time collaboration. From the moment a remote team member logs in, MaxExchange automatically uploads that individual’s updates to the main database, and synchronises the most recent information from headquarters. Remote staff members maintain productivity by doing virtually everything a staff person in the office would do.

• Right Information – Right Person: Distribute opportunities and action items to appropriate team members, chronologically adjusted to account for worldwide locations and time zones.

• Offline Remote Access: Maximise offline productivity by keeping a copy of records locally and synchronising it regularly with the central database. 

• Reliable & Secure: Synchronisation is secured using 128-bit encryption and tracks transfer status so you don’t have to worry about data theft or loss. 

• Easy to use: Remote users can rely on automatic or scheduled synchronisation, or sync with the click of a button over the Internet via FTP, using a WAN connection, or over your email system.

• Fast Synchronisation: Filter records by owner and documents by age and size to reduce file transfer size.

Maximizer CRM’s Web Access option presents the same user interface as the desktop software, so the user experience is continuous and familiar. Log in from anywhere to access the customer information and carry out daily tasks using a secure, standard web browser.

Stay productive and reduce downtime with anywhere access through the web. Get all your customer information and processes, including access to check and update: Appointments Tasks Email (Including Outlook/Exchange Sync) Customers Leads Sales Opportunities Reports & Dashboards Notes Documents Customer Service & Support Cases Ease of deployment for IT Host internally and keep securely in-house while enabling web access. Based on the .NET framework, easily customise Web Access view to make it work for your organisation, including custom windows and tabs.  Integrate with your corporate intranet, including internal documents and policies, plus external links to give users quick access to other critical information.

View Demo of Mobile CRM

Maximizer CRM’s Web Access option presents the same user interface as the desktop software, so the user's experience is continuous and familiar. Log in from anywhere to access the customer information and carry out daily tasks using a secure, standard web browser.